Feature comparison for Standard & Pro versions
Check out our feature comparison below
Feautures
- Extensions
- Number of Simultaneous Calls Supported
- Call Logging
- Call Reporting
- Call Forward on Busy or No Answer
- Call Routing by DID
- Auto Attendant / Digital Receptionist
- Voicemail/ Music on Hold
- Central Phonebook
- Call by Name
- Call Parking / Pickup / Transfer
- Call Queuing
- Call Recording
- MWI – Message Waiting Indicator
- Supports Popular SIP Phones
- Supports SIP Trunks/ Gateways
- Intercom/ Paging
- Ring Extension & Mobile Simultaneously
- Extensive Codec Support (G711, G722, GSM, Speex, ILBC, G729)
- Automatic Pickup on Busy
- Call Recordings Management
- Headset Answer Button Support (Jabra & Platronics)
Standard
- 4=>1024
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Pro
- 4=>1024
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Management and Scalability
- Web-based Management Console
- Automated Provisioning of Devices
- Real Time Web-based System Status
- Integrated Web Server
- Easy Backup and Restore
- SBC to Configure Remote Extensions
- VMware / Hyper-V Compatibility
- Connect Remote 3CX PBX Systems (Bridges)
- Scheduled Backup
- Scheduled Restore
- Inbuilt Fail Over Functionality incl. Standby Licence
Standard
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- no
- no
Pro
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Unified Communications
- Setting Up Conference Calls
- See the Presence of Your Colleagues
- Receive Voice Mail via Email
- Receive Faxes via Email as PDF
- Integrated Fax Server
- Integrate Offices with 3CX Bridge
- Advanced Forwarding Rules
- View Presence of Bridged PBXs
Standard
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- no
Pro
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Call Center / Contact Center
- Advanced Queue Strategies
- Advanced Call Reporting
- Real Time Queue Statistics
- Queue Reports
- Barge In / Listen In / Whisper
- Query Customer Name Based on Caller ID
- Ability to Use 3CXPhone API
- Link Company Directory with LDAP / ODBC
- Sync Phonebook with Microsoft Exchange
- Real Time Queue Monitoring
- Wallboard
- Switchboard Queue Manager View
- Call Recordings Search
- Supervisor can Log Agents In/Out
- Supports External Agents
- Callback if queue full
- CRM Integration / Scripting Interface
- SLA alerting/reporting
Standard
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
Pro
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Mobility
- Android Client
- iOS Client
- Windows Phone Client
- CTI Support
- Seamlessly Create Conference Calls
- Users can Configure their Own Extension
- Provisioning by Email
- Manage 3CXPhone from within the Console
- Includes 3CX Tunnel to Avoid NAT Problems
Standard
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Pro
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
IP Phone Management
- Automatic Plug & Play Phone Provisioning
- Manage IP Phones Network Wide from Console
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
Standard
- yes
- yes
- yes
- yes
Pro
- yes
- yes
- yes
- yes
Application Integration
- Microsoft Outlook
- Office 365 (address book only)
- TAPI
- Office 365
- Salesforce
- Microsoft Dynamics
- Microsoft Exchange 2013 / LDAP / ODBC
- SugarCRM
- Google Contacts
- Exact
- Zendesk
- Freshdesk
- act!
- Datev
Standard
- yes
- yes
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
- no
Pro
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
- yes
Web Conferencing
- Plugin Free – WebRTC
- One-click conference
- Meeting Recording
- Remote Control / Assistance
- Screen Sharing
- Unlimited Users
- Participants Included
Standard
- yes
- yes
- yes
- yes
- yes
- yes
- 10
Pro
- yes
- yes
- yes
- yes
- yes
- yes
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